01
The right provider and plan
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Automation & AI · IP telephony
Business phone system and call tracking for Toronto companies
We set up a cloud phone system with local or toll-free numbers, a voice menu and smart routing, then link every call to your CRM and ad campaigns, so you know who called, why and whether anyone picked up.
- $from $600CAD before HST, phone plan billed by the provider
- 1 to 2 weekstypical timeline
- Toronto teamLiberty Village, serving the GTA
01 · What we do
What changes on your phone line
Calls stop being a blind spot and become a channel you can measure and manage.
02
Routing that fits your hours
A voice menu sends callers to sales, service or a specific person, with rules for evenings, weekends and busy lines. Calls can ring desk phones, laptops and cell phones at the same time.
03
Calls linked to clients
Every call is logged in your CRM on the right client card, with the recording attached. Missed calls automatically become callback tasks.
04
Call tracking and reports
Tracking numbers show which Google Ads campaign, Google Business Profile or website page produced each call. Reports show call volume, missed calls and response times by employee.
02 · Who it’s for
Who IP telephony is right for
It makes the most sense when phone calls bring in a large share of your revenue.
Not sure it fits? Ask us- 01
Trades and emergency services
Locksmiths, door repair, movers and contractors in the GTA win jobs on the first call. Smart routing and missed call alerts mean a busy line no longer sends the client to a competitor.
- 02
Offices with several staff on the phone
When calls must be shared fairly and quality matters, queues, recording and per-person reports keep everyone accountable.
- 03
Businesses paying for ads
If you run Google Ads or rely on local listings, call tracking shows which campaigns produce real calls, not just clicks. Budget decisions get much clearer.
- 04
Multi-location and remote teams
A shop in Vaughan, an office in Toronto and staff working from home can share one number and one menu. Calls move between people without giving out personal cell numbers.
03 · What’s included
What is included
Setup covers everything from the phone number to the call report.
- Provider and plan selection
- Local GTA or toll-free numbers
- Porting of your existing number
- Voice menu with recorded greetings
- Routing for hours, queues and cell phones
- Call recording with a caller notice
- CRM integration with missed call tasks
- Call tracking for ads and listings
04 · How we work
How we set it up
Most phone systems go live within two weeks, with no downtime on your current number.
- 01
Call flow review
We look at how many calls you get, when they come in and who should answer them. Then we pick the provider and plan.
- 02
Numbers and porting
We set up new local or toll-free numbers, or port your existing number from Bell, Rogers or another carrier. Your old line keeps working until the switch.
- 03
Menu and routing
We write and record the greeting, build the voice menu and set routing for business hours, after hours and busy lines.
- 04
CRM and tracking link
We connect the phone system to your CRM and add tracking numbers for your ads, Google Business Profile and website.
- 05
Launch and review
We test every route, show staff the desktop and mobile apps, and review the first weeks of call reports with you to fine-tune routing.
FAQ
Questions about IP telephony and call tracking
Stop losing calls
Book a free call and we will map your call flow and quote a fixed price for the setup.
Talk to the team +1 (437) 826-8716info@thrive-solutions.netHow much does IP telephony cost?
Setup starts at $600 CAD before HST for a small team with one number and a basic voice menu. The monthly phone plan is billed by the provider, usually per user, and we estimate it for you before you commit.
How long does setup take?
A new system usually goes live in 1 to 2 weeks. Porting an existing number depends on your current carrier and can add several business days.
Can we keep our current business number?
In most cases, yes. We port your existing number to the new provider, and calls keep reaching you on the old line until the switch is complete.
Is call recording allowed in Canada?
Yes, when callers are told the call is recorded and why, which is why we add a short notice to your greeting. We also set who can access recordings and how long they are kept.
Do our staff need new phones?
No. Staff can answer on a desktop app or on their own cell phone through the mobile app, and callers only see your business number. Desk phones are optional if your office prefers them.
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