Reliance Doorsmith: a phone system where every call reaches a manager
For Reliance Doorsmith we set up a RingCentral cloud phone system with a voice assistant, so every incoming call is handled and routed to the right person, and the whole conversation history stays in the CRM.
- Client
- Reliance Doorsmith
- Location
- Toronto & GTA
- System
- RingCentral
- Scope
- IVR, routing, CRM integration
A missed call is a missed order
In the door and glass business, a missed call means a lost job.
The company needed telephony that does not drop calls and connects a client with the right person immediately.
RingCentral solved it with a voice assistant and call routing: callers hear a greeting, the call goes to an available manager and the details appear in the CRM.
- No missed calls
- Instant routing
- Caller recognised in the CRM
- Recorded conversations
RingCentral with a voice assistant and CRM link
From greeting to deal card, the call follows its route without manual work.
- 01
Cloud PBX
Telephony in the cloud with no office hardware, so calls can be answered from any device.
- 02
Voice assistant
An automatic greeting and menu send callers to the right department right away.
- 03
Call routing
Calls go to the first available team member, and busy lines forward instead of dropping.
- 04
CRM integration
An incoming call opens the client card, so managers see history and notes before answering.
- 05
Website link
The call button and website requests join the same flow and turn into calls or deals.
- 06
Recording and history
Every conversation is recorded in the deal, so the owner can review call quality.
Every call visible and measurable
Call analytics and logs show volume, answer rates and outcomes for the whole team.
Calls reach a manager instead of disappearing
Reliance Doorsmith now has RingCentral cloud telephony with a voice assistant: calls are routed automatically, linked to the CRM and website, and conversation history is kept in the client card. Calls are no longer lost and communication is manageable.
Call control, recordings and CRM integration: the owner sees how calls are handled and never loses a request.
Getting through on the first try and a quick transfer to the right specialist, without waiting or repeating the question.
More automation and work for Reliance Doorsmith
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